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FAQ

What is Cokun?

We do not collect personally identifiable data about the viewer. For advertising purposes, we may, however, record and use information that is not personally identifiable (including but not limited to the following: the IP address of the viewer device, to do geo-targeting or to identify mobile operator, connection type, and other details ; the ‘user agent’ of the browser or application, and other relevant request headers, to help us identify the device type; the date and time of the ad delivered a unique identifier, such as an HTTP cookie or device advertising identifier) that enables us not to show the same ad over and over again.

What should I do if I 
lost my activation code?

Don't worry, just follow our "Recover your access code" page and start using Cokun.

I did not subscribe to this service. 
Why am I getting billed?

The service can only be activated if you have subscribed to it yourself by sending a SMS. Service fee is mentioned in all our promotional materials.

Where can I download Cokun?

You can download the app from the official Google Play Store. Please note that an activation code is required in order to use the app.

How do I install Cokun?

Please follow our instructions page that will show you step by step how to install and activate the app.

What else is included 
with the licence fee?

Buying this license gives you access to all RegainControl applications: Cokun, Amachay, and Pelican VPN.

How do I unsubscribed 
from the service?

You can unsubscribed from the service at any time by sending an SMS with the words XXX to the number XXX. You will be unsuscribed immediately.

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